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Frequently Asked Questions

14K Solid Gold Orders Refundable?

Returns - 20% Restocking Fee for 14K solid gold custom crafted Jewelry.
Buyers are responsible for return shipping costs.

Returns

All custom made order products are final sale.
We only accept returns & exchange when products are defective.
If products are defective such as broken, discolored, wrong size, wrong request please contact us as soon as possible within 2 days of receiving.
We reserve the rights to accept or refuse any return or exchange requests.

Warranty

I offer a 15-day warranty for repair or replace manufacturing faults free of charge. If your jewelry is outside of the warranty, you will be paying the shipping fee to deliver the item to me for repair and back to you.
After 15 days I will charge a small fee depending on the condition of the jewelry. You will pay for both ways shipping.
Currently average processing time is 4-5 weeks (excluding shipping)

Care instructions for Sterling Silver Jewelry

Silver jewelry will naturally tarnish over time.
Our materials are high quality and we encourage you to take good care of your jewelry.

Keep your jewelry away from contact with water.
Please remove the jewelry before washing hands, swimming or applying body care products such as perfume, hairspray, soaps and lotion as this could harm the metals and reduce the lifetime of plating, as well as cause discoloration and loss of crystal brilliance.
Avoid contact with water
Avoid hard contact which could cause scratches, chips and other damage.

Care instructions for 14K Solid Gold Jewelry

Gold is a soft metal: while gold has a shine and a luster all its own, it’s also a soft metal. This makes is susceptible to dings, scratches, and dents. Remove them while playing any high-contact sports.

Chlorine is gold’s worst enemy: with repeated exposure. Make sure to take your jewelry off before getting in a pool or spa.

Cover or remove while cleaning: household cleaners with acids or abrasives will damage your jewelry’s finish.

Constant exposure to wet conditions can damage the other elements in 14k gold leading to discoloration in the long-term. To retain its shine, keep all types of gold away from the water in the shower, pool or sea.

Take jewelry off before bathing: wearing jewelry while you bathe can lead to a buildup of soap

INTERNATIONAL SHIPPING

☛ Your order may be subject to import duties and taxes, which the customer will be responsible for covering.

☛ Most packages go through customs without any additional charges, some countries will charge duty for international packages, these are not additional shipping charge. Because of the range of duty fees across different countries, we are unable to accurately reflect them in our prices; checking the fees of the specific destination country will help you avoid any surprises.

☛ Please note delivery time for international orders is not 100% guaranteed. Though most orders arrives in estimated time frame, it may also depend on the country and its customs.

DELIVERY DELAYS

☛ We will take responsibility for production time but are unable to guarantee shipping time after an order has been shipped out. For all cases of delayed delivery time, we are unable to offer compensation. Refund requests for all orders will not accepted.

Custom Order Policy

A 'Custom Order' is defined as any product that is made-to-order, or any product that was not in-stock and readily available to ship at the time of purchase.

Custom orders are deemed Final Sale and are not able to be returned or refunded. Your custom product is built to your specification, your order cannot be cancelled, changed, refunded and/or credited for another product purchase after we have received your impressions. Once production has commenced all costs of production have been incurred therefore a cancellation is no longer possible, and the custom order cannot be refunded.